House Regulations in Villa Magnus in Zakopane

Villa Magnus Accommodation Regulations

These Regulations are effective as of 22 January 2026 and define the terms and conditions for booking and renting the accommodation facility. Making a reservation via the website www.hotres.pl constitutes acceptance of these Regulations.

  1. Definitions

Villa Magnus, hereinafter referred to as the Host, is the party to the rental agreement with the Client for short-term accommodation.

Client – a natural person or legal entity who is a party to an agreement for temporary use of the accommodation facility (a short-term accommodation rental agreement) at Villa Magnus.

  1. Terms of the rental agreement
  2. The agreement between the Client and the Host is concluded at the moment the reservation is made online, by e-mail, or by phone.
    2. The agreement concluded between the Host and the Client covers only the rental of the facility. The rental price includes utility charges (electricity, gas, water, heating – during the heating season).
    3. The Client is obliged to pay the amount resulting from the rental agreement even if arrival or stay is delayed or shortened (transport difficulties, personal reasons).
    4. The Client may use the premises only for residential purposes and may not sublet it to third parties without the owner’s consent.

III. Reservation

  1. In order to make a reservation for a given facility, the Client books the stay online, by e-mail, or by phone.
    2. A system message confirming receipt of the reservation will be sent to the Client’s e-mail address. The reservation is held by the system for 72 hours. During this time, the calculated deposit must be credited to the Host’s account. The deposit is calculated and displayed each time during the reservation process.
    3. The reservation becomes confirmed once the deposit transfer is credited to the Host’s company bank account.
    5. After the deposit payment is credited, the Client will receive an e-mail confirming the payment and the contact details of the person responsible for handing over and collecting the keys.
    6a. If the full amount for the stay has not been paid (only the deposit), the remaining balance must be paid immediately on the day of arrival during check-in to the person handing over the keys.
    6b. If the reservation covers the period from 20 December to 3 January of the following year, full payment for the entire stay must be made no later than 14 days before arrival. In the event of cancellation, the paid amount is non-refundable. Failure to pay the balance on time will result in cancellation of the reservation, and the deposit will not be refunded.
    7. Key collection – keys are left in a box marked with the apartment name located next to the building entrance. Check-in starts at 16:00 on the day of arrival and check-out ends at 11:00 on the day of departure, unless agreed otherwise.
    8. Check-in after 22:00 and check-out before 08:00 must be reported and agreed in advance.
    9. Pets are accepted only upon prior arrangement.
  2. Changes to the reservation
  3. Cancellation
    In the event of cancellation of a confirmed reservation, the deposit is forfeited in favor of the Host.
  4. Date change
    Changing the stay dates after paying the deposit is possible provided that the change is made no later than 14 days before the planned arrival date, subject to availability.
  5. Extending the stay
    The stay may be extended provided the facility is available for the requested period. If the Client decides to extend the stay, the Host must be informed by phone or e-mail to agree the fee for the additional night(s).
  6. Transfer of rights
    The Client may transfer all rights arising from the reservation to another person at any time, provided that the person assumes all obligations arising from the reservation. In such a case, the Host must be notified immediately of the change of the booking person, including the personal details of the person assuming the rights and obligations under the agreement.
  7. Client’s obligations
  8. The Client is obliged to take care of the entrusted property and its equipment. In the event of damage to the facility, the Client is obliged to pay compensation fully covering the value of the losses no later than on the day of departure, in cash to the person responsible for the keys, unless agreed otherwise.
  9. The Client is obliged to report technical problems related to the facility arising during the stay to the Host by phone as soon as possible.
  10. The Client acknowledges that the number of persons staying in the facility may not exceed the number stated in the Host’s offer. If this number is exceeded without prior agreement, the Host has the right to terminate the agreement with immediate effect without a refund, or to charge additional fees for extra persons in the amount of PLN 150 per day per person.
    4. The Client is obliged to leave the facility in the condition in which it was received and to observe good neighbor rules, in particular to comply with quiet hours between 22:00 and 07:00.
  11. Smoking tobacco products is prohibited in all facilities. In the event of violation of the smoking ban, the Client is obliged to pay a penalty of PLN 500.
  12. Use of the playground

  13. a. Playground equipment is intended for children aged 3–14.
    b. Children may stay in the playground area only under adult supervision, and the supervising adults bear full responsibility for them.
    c. Persons staying on the premises are obliged to keep the area tidy.
    d. Playground devices must be used according to their intended purpose.
    e. It is strictly forbidden in the playground area to consume alcohol, use intoxicating substances, smoke tobacco, or stay there while intoxicated.
  14. General provisions
  15. In the event of a breach of these Regulations, the Host reserves the right to terminate the agreement immediately without any refund of paid fees.
    2. The Host is not liable for personal belongings, the car, or its contents during the Client’s stay at the facility.
    3. The Host is not liable for inconvenience or noise caused by neighbors (e.g., renovation works, disturbance of quiet hours). If quiet hours are disturbed, the relevant authorities (e.g., the police) should be notified.
    4. The Host is not liable for random events affecting the operation of the facility, such as sudden interruptions in electricity/water/internet supply, or for failures caused by adverse weather conditions (e.g., strong wind or heavy snowfall).
    5. The Host is not responsible for the condition of city/municipal access roads to the facilities, especially in winter. Due to steep access roads, winter tires and snow chains are required in winter.

VII. Complaints

Complaints and other disputed matters should be sent to: kontakt@willamagnus.pl. Pursuant to Article 7a of the Act of 30 May 2014 on consumer rights, the Host is obliged to respond to a complaint within 30 days from the date it is received.

VIII. Governing law

The governing law for disputes between the Host and the Client is Polish law. Disputes will be settled by the court competent for the Host’s registered office.

  1. Processing and protection of personal data
  2. Clients’ personal data is processed by the Host as the personal data controller for the purpose of providing the services described in these Regulations. Personal data is processed in accordance with the provisions of the Personal Data Protection Act and the Act on providing services by electronic means.
    2. Providing personal data by the Client is voluntary; however, it is necessary to provide the services described in these Regulations. Data is provided by the Client at the stage of making a reservation, submitting inquiries, leaving reviews, and correcting or updating data.
    3. Clients’ personal data may be transferred to entities authorized to receive it, including relevant authorities in accordance with applicable law, as well as to third parties performing activities on behalf of the Host within the scope of services covered by these Regulations, to which the Service user consents.
    4. The Host may entrust the processing of the Client’s personal data to other entities, to which the Service user consents.
    5. Further entrustment of processing data provided by the Client may concern ensuring appropriate network, hardware, and software infrastructure necessary for the Host to provide services.
  3. Final provisions

1. The Host reserves the right to amend these Regulations.
2. The Privacy Policy constitutes an attachment and an integral part of these Regulations; changes to the Privacy Policy do not constitute changes to these Regulations.